INSTRUCTIONS

We’re delighted to welcome you to San Diego and our BNB property! To ensure a smooth check-in process and an enjoyable stay, please follow the instructions below:

Check-In and Check-Out:

  • Your reservation Check in time is 4:00 pm.
  • Your reservation Check out time is 11:00am
  • We will make our best attempt to accommodate early check-in requests whenever possible based on availability.  When available we offer early check in up to 2 hours early free of charge ( 2:00 pm PST).  Check in before 2pm is permitted if the property is available for a flat fee of $150 due the day prior to check-in and can be confirmed 48 hours in advance.
 

Address:

  • Our BNB is located in San Diego, CA. The specific address will be sent to you directly depending on your method of booking.

Key Access:

  • You will have a unique, temporary code to be used at the front door electronic lock. The code will be last 4 digits of your phone number.
  • How to use Smart Lock:
  • 1.  Press Yale Button to activate keypad
  • 2.  Enter 4 digit code
  • 3.  Press check mark button in lower left
 

Parking:

  • There is space for parking one vehicle in Spot #1 on the driveway around the corner from the front entrance. If you have additional vehicles, please street park.
 

Wi-Fi Information:

  • Connect to our Wi-Fi network using the following credentials:
    • Network Name: hcterracewifi_Guest
    • Password: hcterracebnb3
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Thermostat Instructions:

 

House Rules:

Please take a moment to review the following house rules:

  • -Maximum 7 guests
  • -No pets
  • -No parties/events without prior approval – subject to 1500$ fine
  • -No smoking or vaping of any kind, no illegal substances – subject to additional cleaning fees if found in violation
  • -Please remove shoes in the home
  • -No commercial photography without prior approval
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Special notes:

  • Coffee: Keurig machine and drip coffee maker available.
  • Extra linens: Extra pillowcases, sheets and blankets are located in the closets of each room.
  • Games: located in the front entry closet
  • Toys: located in the bookshelf of the walk-in closet with the cot. Pack n’ play and high chair available.
  • Climate control: The AC and heat is controlled with the small wall-mounted Cielo units. Adjust settings with thermostat as desired by pressing the power button and then the up or down temp controls.  Please set these units to the off setting when leaving the home. The thermostat is touch screen (icons in the bottom of the screen).

Check out process:

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  • Basic Cleaning:
  • -Please clean up after yourselves, including loading dishes into and starting the dishwasher, putting trash in designated bins, and tidying up.
  • Turn Off Appliances:
  • -Please turn off lights, air conditioning, heating, and unplug any other appliances.
  • Bed Linens and Towels:
  • -Please pull back top comforter on used beds so we know to change linens.  If the cot or pack n’ play were used, please keep them pulled out so we can clean them.  Leave any extra used pillows on the beds and we will put them back in the closet.
  • -Please place used towels on the floor/counter to indicate they have been used.  Please do not load any linens in the washer or start any loads of laundry.
  • Trash Disposal:
  • -Trash and recycling is located in a pull out cabinet to the right of the sink (trash in front, recycling in rear). When bins are full, please empty into larger receptacles in the alley to the side of the home accessed through the rear door off the kitchen.
  • -Trash collection is Wednesday morning. 
  • Final Walkthrough:
  • -Please do a final walkthrough to ensure you haven’t left any personal belonging behind!
  • -Please check drawers, closets, and bathrooms.
  • Feedback Request:
  • Thank you for your stay at Hillcrest Heights BNB, we hope you enjoyed your time!
  • We kindly request feedback on any experience for continuous improvement.  Please leave us a review on your booking site and leave us a note in the guest book located on the dining table if you have time!
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Emergency Contact:

  • In case of emergencies or if you need immediate assistance, please contact us at 619-837-5563.
  • We can be reached by email at any time at [email protected].
  • You may also reach us via messaging via the booking app you used for the property.
 

We hope you have a fantastic stay in San Diego! If you have any questions or need further assistance, don’t hesitate to reach out.

Safe travels, and we look forward to hosting you!